Terms and conditions

Reservation process

Before the reservation is made:
We truly hope that your visit to Russia will become the most memorable and pleasant. Please, don’t hesitate to contact us if you need some help with your trip planning. Whether you book a private tour or a group our, our managers will be most helpful to give a professional piece of advice and full information on the required services.

Please, don’t forget to inform us if you have any special requirements or if you travel with children. The program will be customized according to your needs.

Our managers will reply you within the next 24 hours after receiving your request. If you didn’t get a response from us in time, please, check the junk mail folder or resend your e-mail at tours@petersburg-voyage.com. Thank you.

During the reservation
Once the choice is made and the itinerary is approved, it's time to book the tour. 
We'll ask you to send us your personal details to proceed with the reservation. If you book a visa-free shore excursion, we need full passport information of yours to issue your personal tour ticket which will be the actual permit to pass the Russian Immigration control in St. Petersburg.

Payment
We accept prepayment by a credit card (VISA / MasterCard / American Express / Diners Club / JCB) or payment by cash upon arrival (no deposit is required).

Upon arrival to St. Petersburg
Please, try to be on time to start your tour.  Our guide will be waiting for you at the confirmed meeting point with a signboard with our company name on it.
Don’t forget that the weather in St. Petersburg is utterly unpredictable - it may change several times a day, so please, take care of proper clothing.

For emergency calls, please, reach us at +007 967 513 26 80.

Cancellation policy
We understand that sometimes there are certain circumstances which may force you to cancel the tour. Please, try to inform us about your cancellation as early as possible. We don’t accept cancellations made by telephone, your cancellation request must be sent by e-mail only. During the cancellation, please, make it clear if you cancel all your tour or just its part.

We strongly recommend you to obtain a Travel insurance which provides coverage for medical emergencies, lost luggage, cancellation penalties.

Hotel cancellation
Most of the hotels declare their own cancellation charges which might be different from ours.  Our manager will inform you about hotel cancellation conditions during the reservation process, later you’ll easily find this information in your personal voucher.

Tour / transfer cancellation
Please, be informed that all tours are prearranged in advance and if you cancel your reservation our company incur some losses like museum tickets, guide salary etc. 

For cancellations made not later than 5 days prior to your scheduled arrival, full 100% refund will be made
For cancellations received on the 4th day, but not later than the 2nd day before your scheduled arrival, 70% refund will be made
Cancellations received one day or less prior to the arrival date or in case of no show (never cancelled reservation) there will be no refund at all.

Please, be informed, that once purchased the theatre tickets are non-refundable.

Some special cases:
If you are late to start the tour, we do not guarantee that the tour program will be fully performed. The touring time can be prolonged for the additional charge, but, please, be informed that the museum visits have certain timings and the visit can be cancelled if you are not on time.

If you are travelling with others on a private tour: 
As you know, the price per person depends on the number of people on the private tour. When one or several persons cancel the tour, the price per person comes higher as the total cost is to be divided among the tour participants. If your travel companions accept the new higher price, the full refund will be made except the case when the museum tickets had been already purchased, then we’ll keep the minimum cost. If the others do not accept the increase in price, the refund will be made according to our cancellation conditions and the price for the persons who continue touring will remain the same.